Privacy Policy

Terra Group Invest DOO ('we', 'us', 'our company') is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your personal information in accordance with the Law on Personal Data Protection of the Republic of Serbia and the EU General Data Protection Regulation (GDPR).

• Processing appointment requests and contact inquiries
• Communication regarding our products and services
• Improving our website and user experience
• Fulfilling legal obligations
• Sending marketing materials (only with your consent)

Your Rights

In accordance with GDPR and Serbian data protection law, you have the following rights:

• Right to access: You can request a copy of your personal data we hold
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data ('right to be forgotten')
• Right to restriction: You can request temporary restriction of processing your data
• Right to portability: You can request transfer of your data to another controller
• Right to object: You can object to the processing of your data

Data Storage

We store your personal data only as long as necessary to fulfill the purposes stated in this policy, unless the law requires or permits longer retention. Data collected through appointment requests will be stored for a maximum of 2 years from the last contact, after which it will be securely deleted.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include encryption, access control, and regular security audits.

Cookies

Our website uses cookies to improve user experience. Cookies are small text files stored on your device that allow us to remember your preferences.

For more information, see our Cookie Policy

Policy Changes

We reserve the right to update this privacy policy from time to time. All changes will be posted on this page with a new update date. We recommend that you periodically review this page to stay informed about how we protect your data.